NAV SERVICE is the solution based on Microsoft Dynamics NAV for the management of Technical Assistance activities certified by Microsoft through the CfMD program. The level of assistance service increasingly represents one of the substantial added values in a sales offer of products and solutions that require after-sales technical support. Customers represent for every company the real asset to be safeguarded and increased by providing services with the highest degree of satisfaction for the customer and profitability for the company. All after-sales activities and all associated assistance services are part of a global customer relationship management process. The NAV SERVICE module offers companies the possibility of: - increase the service level of the technical assistance - control the profitability of the single intervention and of the contract - speed up the reporting of the intervention, even externally - integrate the assistance with all the other company areas
